IPTV Refund Policy | Same-Day Money Back

Effective Date: 23 June 2025
Last Updated: 23 June 2025

1. Introduction

Welcome to ZingIPTV’s comprehensive IPTV refund policy for our streaming services. This IPTV refund policy outlines the terms and conditions under which refunds are provided for IPTV Smarters Pro subscriptions purchased from zingiptv.com.

Our IPTV refund policy is designed to ensure customer satisfaction while protecting against fraudulent refund requests. Additionally, this policy applies to all IPTV subscription plans, including 3-month, 6-month, and annual packages. <img src=”iptv-refund-guarantee.jpg” alt=”IPTV refund policy same day money back guarantee for non-working codes” width=”600″ height=”400″>

2. Same-Day IPTV Refund Policy for Non-Working Codes

2.1 Immediate Refund Eligibility

Our IPTV refund policy provides same-day refunds for non-working subscription codes under the following conditions:

Qualifying Circumstances:

IPTV subscription code fails to activate within 30 minutes of purchase
Authentication errors preventing access to IPTV Smarters Pro app
Server connectivity issues preventing initial setup
Incompatible subscription format for your IPTV player
Technical failures on our end preventing service delivery

Same-Day Processing:

Refund requests must be submitted within 24 hours of purchase
Technical verification completed within 2-4 hours
Refund processed within 8-12 hours of approval
Full refund amount returned to original payment method

2.2 Non-Working Code Verification Process

Furthermore, our IPTV refund policy requires verification that subscription codes are genuinely non-functional:

Verification Steps:

Customer reports non-working code via support ticket
Technical team attempts remote activation within 30 minutes
Multiple device compatibility testing performed
Server logs reviewed for authentication errors
Refund approved if technical failure confirmed

Required Information:

Order number and purchase confirmation
IPTV player app being used (Smarters Pro, TiviMate, etc.)
Device type and operating system
Error messages or screenshots of issues
Network connection details and speed test results

3. IPTV Refund Policy Limitations and Exclusions

3.1 No Refunds After Service Usage

This IPTV refund policy specifically states that NO REFUNDS will be provided once the IPTV service has been successfully activated and used, regardless of duration.

Usage Considered:

Successful login to IPTV Smarters Pro app
Any channel viewing or content streaming
EPG (Electronic Program Guide) data accessed
VOD (Video on Demand) content played
Account settings or preferences modified

Important Notice:

Refunds are NOT AVAILABLE after 24 hours of purchase
No partial refunds for unused subscription time
Service cancellation does not qualify for refunds
Subscription downgrades are not refundable

3.2 Excluded Refund Scenarios

Moreover, our IPTV refund policy does not cover refunds in the following situations:

Customer-Related Issues:

Incorrect IPTV player app installation
User error in entering subscription details
Internet connection problems or bandwidth limitations
Device compatibility issues not disclosed at purchase
Geographic restrictions or VPN-related access problems

Service Expectations:

Dissatisfaction with channel selection or content quality
Streaming quality affected by user’s internet speed
Preference for different IPTV service provider
Changes in viewing habits or entertainment needs
Buyer’s remorse or impulse purchase regrets

Policy Violations:

Sharing subscription credentials with unauthorized users
Attempting to use service on more devices than permitted
Violation of terms of service or acceptable use policy
Fraudulent refund requests or chargeback attempts

4. Refund Request Process

4.1 How to Request an IPTV Refund

To request a refund under this IPTV refund policy, customers must follow this process:

Step 1: Contact Support Immediately

Email: [email protected]
Subject: “Same-Day Refund Request – Non-Working Code”
Include order number and purchase details

Step 2: Provide Required Documentation

Screenshots of error messages or activation failures
Device information and IPTV app version
Network speed test results
Detailed description of technical issues

Step 3: Technical Verification

Allow our technical team to attempt remote troubleshooting
Provide temporary access for diagnostic purposes if requested
Cooperate with verification process (typically 30-60 minutes)

Step 4: Refund Processing

Receive confirmation email within 2 hours
Refund processed within 8-12 hours if approved
Money returned to original payment method

4.2 Response Time Guarantee

Our IPTV refund policy guarantees the following response times:

Initial Response: Within 30 minutes during business hours
Technical Verification: Completed within 2 hours
Refund Decision: Communicated within 4 hours
Refund Processing: Completed within 12 hours of approval

Additionally, we provide 24/7 support for same-day refund requests to ensure prompt resolution.

5. Payment Method Specific Refund Terms

5.1 Credit Card and PayPal Refunds

Processing Timeline:

Refund initiated immediately upon approval
Appears in account within 3-5 business days
Bank processing time may vary by institution
Full purchase amount refunded including applicable fees

5.2 Cryptocurrency Refunds

Special Considerations:

Refunds processed in original cryptocurrency when possible
Exchange rate fluctuations may affect refund amount
Processing time: 24-48 hours for blockchain confirmation
Network fees deducted from refund amount

However, cryptocurrency refunds are subject to current market values and blockchain network conditions.

6. Fraud Prevention and Security

6.1 Anti-Fraud Measures

Our IPTV refund policy includes robust fraud prevention measures:

Verification Requirements:

IP address matching at time of purchase
Device fingerprinting for authenticity
Email verification and account ownership confirmation
Purchase pattern analysis for suspicious activity

Security Protocols:

Maximum one refund per customer per 90-day period
Automated fraud detection systems
Manual review of all refund requests
Blacklist maintenance for fraudulent accounts

6.2 Abuse Prevention

Furthermore, this IPTV refund policy prohibits:

Multiple refund requests using different payment methods
Creating new accounts to circumvent refund limitations
Falsifying technical issues or providing misleading information
Attempting chargebacks after receiving service refunds

7. Alternatives to Refunds

7.1 Technical Support Resolution

Before processing refunds, our IPTV refund policy encourages technical support resolution:

Support Options:

Live chat assistance for immediate troubleshooting
Remote desktop support for setup assistance
Alternative IPTV player app recommendations
Custom configuration files for specific devices
One-on-one video call setup assistance

7.2 Service Credits and Extensions

Moreover, instead of refunds, we may offer:

Service credits for future subscriptions
Free subscription extensions for technical downtime
Upgraded service plans at no additional cost
Priority customer support for ongoing issues

8. Contact Information for Refunds

For all refund requests under this IPTV refund policy, please contact:

ZingIPTV Refund Department

Email: [email protected]
Phone: +44 7418 623513
Live Chat: Available 24/7 on zingiptv.com
Ticket System: Support Portal

Business Hours for Phone Support:

Monday – Friday: 9 AM – 9 PM EST
Saturday – Sunday: 10 AM – 6 PM EST
Holiday hours may vary

Additionally, all refund communications are handled with priority and confidentiality.

9. Policy Updates and Changes

This IPTV refund policy may be updated periodically to reflect changes in our services or legal requirements. Furthermore, customers will be notified of material changes via:

Email notifications to registered users
Prominent website announcements
In-app notifications for active subscribers

Nevertheless, refund requests submitted before policy changes will be processed under the terms active at the time of purchase.

10. Legal Disclaimers

10.1 Service Limitations

Important Notice:

IPTV services depend on internet connectivity and third-party infrastructure
Service quality may vary based on user’s internet speed and device capabilities
Geographic restrictions may apply to certain content
Server maintenance may temporarily affect service availability

10.2 Liability Limitations

Moreover, our liability under this IPTV refund policy is limited to:

Refund of subscription fees paid for non-working services
No compensation for consequential damages or lost time
No refunds for third-party costs (VPN services, equipment purchases)
Maximum liability limited to amount of subscription fee paid

11. Governing Law and Dispute Resolution

This IPTV refund policy is governed by the laws of [Insert Jurisdiction]. Furthermore, any disputes arising from refund decisions shall be resolved through:

Good faith negotiation between parties
Mediation through accredited dispute resolution services
Binding arbitration if mediation fails
Court proceedings only as a last resort

Additionally, customers retain rights under applicable consumer protection laws.

12. Definitions and Terms

Non-Working Code: IPTV subscription credentials that fail to authenticate or provide access to streaming services due to technical issues on our end.

Same-Day Refund: Full refund processed within 24 hours of purchase for genuinely non-functional services.

Service Usage: Any successful access to IPTV content, including channel browsing, stream viewing, or account configuration.

Technical Verification: Our process of confirming that subscription codes are genuinely non-functional through systematic testing.

Business Hours: Standard operating hours for phone and live chat support as specified in this policy.

This IPTV refund policy was last updated on 23 June 2025 and supersedes all previous refund policies.

IPTV Refund Policy for ZingIPTV.com